Event & Venue Information
Black Coffee + Carlita + Kaz James + Canela B2B Fiin
Open Air at the Racetrack
Miami Music Week 2026 · Presented by Club Space Miami
Venue
Hialeah Park Casino
100 E 32nd St, Hialeah, FL 33013
(305) 885-8000
Date
Saturday, March 28, 2026
Call Time
3:00 PM — Saturday, March 28
Set Times
Schedule
Daily Hours of Operation
8:00 AM – 6:00 PM
Before You Arrive
Pre-Arrival Checklist
- ✓Confirm your department call time with your lead — not all departments load in at the same time.
- ✓Bring valid photo ID. You will not be credentialed without it.
- ✓Wear steel-toe boots, long pants, and a high-vis vest for all build and strike shifts.
- ✓Apply sunscreen before you arrive — you'll be outdoors for extended periods.
- ✓Pack water, snacks, and weather-appropriate layers. This production does not offer craft services — plan your meals accordingly.
- ✓Charge your radio and confirm your assigned channel with your department head.
- ✓Review the site plan before arrival: it will save you time on the ground.
Your Route In
Enter via E 4th Ave and follow event signage. Production vehicles requiring load-in access should coordinate gate entry through the Production Office in advance.
Where to Park
Production and crew parking is in Zone B, accessible via E 4th Ave. Follow event signage to the Zone B lot. Display your parking pass on the dashboard at all times. Unauthorized vehicles will be towed. Executive staff park in Zone A.
Arriving by Rideshare
The rideshare loop is on E 32nd St and E 2nd Ave, eastbound only — no left turns. Have your driver follow signage to the designated drop-off zone. From the drop-off, follow signage to the Clubhouse Entrance (next to VIP Tables).
Arriving by Public Transit
MetroRail Green Line to Hialeah Station (125 E 21st St). From the platform, take the pedestrian bridge over the tracks to the north side, then follow event signage through the parking lot to the Clubhouse Entrance (next to VIP Tables). Runs 5 AM to midnight. $2.25 per trip. MetroRail shuts down around midnight — have a rideshare plan for the way home.
Check-In & Wayfinding
However you arrive — by car, rideshare, or transit — follow event signage toward the venue entrances.
If you do not have your credential, proceed to Staff Check-in at the Clubhouse Entrance (next to VIP Tables) with valid photo ID to pick up your wristband and lanyard. If you already have your credential, enter through the Clubhouse Entrance. Wear your credential visibly at all times. Lost credentials must be reported to the Production Office immediately.
A Few More Things
- •Cell service will be unreliable during peak hours. Rely on radios for all operational communication.
- •The Command Center and Production Office are located in the Turf Lounge on the ground floor of the VIP Clubhouse, accessible through the Clubhouse Entrance. The Green Room is on the third floor of the Clubhouse. The Command Center is restricted to Core credential holders and public safety leadership only. For admin, radios, and crew services, report to the Production Office.
- •The Clubhouse is a historic building. Do not drill, nail, screw, or tape into any original surfaces without explicit approval from the Venue Liaison.
- •No personal vehicles are permitted beyond your assigned parking zone. All gear moves via hand cart or approved production vehicle only.
- •Pets, personal guests, and children are not permitted in production areas at any time.
Build & Show Day
Build Schedule
| Date | Time | Activity |
|---|---|---|
| Mon Mar 23 | 08:00 AM | Site & stage load-in begins |
| Wed Mar 25 | 08:00 AM | Experiential & scenic load-in begins |
| Fri Mar 27 | 08:00 AM | F&B and vendor load-in begins |
| Fri Mar 27 | 06:00 PM | Technical rehearsal |
| Sat Mar 28 | 06:00 AM | Show day — final checks begin |
| Sat Mar 28 | 04:00 PM | All production positions locked — show mode |
Strike Schedule
| Date | Time | Activity |
|---|---|---|
| Sun Mar 29 | 02:00 AM | Strike begins |
| Sun Mar 29 | 12:00 PM | Site clear — final walkthrough with Venue Liaison |
| Tue Mar 31 | 04:00 PM | Final inspections for site return |
| Tue Mar 31 | 06:00 PM | Site closes |
Show Day Milestones
| Time | Activity |
|---|---|
| 04:00 PM | All production positions locked — show mode |
| 04:30 PM | Security briefing & venue sweep |
| 05:00 PM | Virtual Box Office opens |
| 06:00 PM | Doors open — all guests |
| 06:00 PM | Canela B2B Fiin — set begins |
| 07:30 PM | Kaz James — set begins |
| 09:00 PM | Carlita — set begins |
| 10:30 PM | Black Coffee — set begins (Headline) |
| 12:45 AM | Last call — bars close |
| 01:00 AM | Music ends — house lights up — venue close begins |
| 02:00 AM | Venue clear — strike begins |
The Experience
Amenities
These resources are available to all crew throughout the build, show, and strike.
Craft Services
Not provided for this production. Plan your own meals and snacks. Food vendors are located on the north side of the footprint during show hours.
Crew Break Area
Clubhouse second-floor lounge. Climate-controlled with seating.
Water Fountains
Located near most grandstand restrooms. Bring your reusable bottle.
Restrooms
Temporary restrooms on the north side of the footprint. Permanent restrooms available on the south side and throughout the Casino and Grandstands.
Medical
EMTs and paramedics staffed at medical stations on the north side and between the VIP Dance Floor and VIP Clubhouse, from load-in through strike.
Earplugs
Free at First Aid stations. Recommended near the main PA during tuning and show.
Accessibility
ADA Entrance
Accessible entrance at GA gate with ramp and level pathway
ADA Viewing
Designated accessible viewing area in GA and VIP with companion seating
ADA Restrooms
Accessible restroom units in GA, VIP, and Clubhouse
Service Animals
Service animals welcome in all public areas per ADA guidelines
Assistance
Staff trained for ADA assistance — ask any team member or visit Guest Services
Credential Access Matrix
| Credential | GA Grandstands + Dance Floor | VIP Dance Floor | VIP Clubhouse | VIP Tables Grandstand | VIP Tables Stage South | VIP Tables Stage North | Backstage | Stage | Back of House | Command Center |
|---|---|---|---|---|---|---|---|---|---|---|
| Core + Escort | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Production | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Crew | ✓ | ✓ | — | — | — | — | ✓ | ✓ | ✓ | — |
| Artist | ✓ | ✓ | ✓ | — | — | — | ✓ | ✓ | ✓ | — |
| Backstage | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | — | — | — |
| Stage Table North | ✓ | ✓ | ✓ | — | — | ✓ | — | — | — | — |
| Stage Table South | ✓ | ✓ | ✓ | — | ✓ | — | — | — | — | — |
| Grandstand Table | ✓ | ✓ | — | ✓ | — | — | — | — | — | — |
| VIP | ✓ | ✓ | ✓ | — | — | — | — | — | — | — |
Communications
Radio Channel Matrix
| Channel | Assignment | Notes |
|---|---|---|
| CH 1 | Emergency | Emergency broadcast only — monitored by all |
| CH 2 | Security | Security ops, access control, incident response |
| CH 3 | Site Ops | Site operations coordination |
| CH 4 | Exterior Ops | Parking, perimeter, exterior operations |
| CH 5 | Power & IT | Generator, distro, electrical, IT systems |
| CH 6 | Cleaning & Sanitation | Cleaning, restrooms, waste management |
| CH 7 | Stage Ops | Stage calls, artist moves, cues |
| CH 8 | Audio | FOH, monitors, system tech |
| CH 9 | Lighting | Lighting design, spot ops, follow spots |
| CH 10 | Video & SFX | Video playback, screens, special effects |
| CH 11 | Experience | Guest experience, activations, décor |
| CH 12 | Site Lighting | Site-wide lighting, pathway, architectural |
| CH 13 | Artist Relations | Artist coordination, green room, hospitality |
| CH 14 | Guest Services | Guest assistance, ADA, lost & found |
| CH 15 | Bar Ops | Bar operations, beverage service, inventory |
| CH 16 | VIP Tables | VIP table service, bottle service coordination |
Code Words
| Code | Meaning |
|---|---|
| Code Red | Fire, lightning strike, high winds, or weather emergency |
| Code Blue | Medical emergency |
| Code Yellow | Structural damage or severe equipment failure |
| Code Orange | Crowd surge |
| Code Green | Illegal activity — theft, burglary, drug trafficking, etc. |
| Code Purple | Cultural sensitivity issue |
| Code Pink | Wildlife on site |
| Code White | ICE raid or government agency intervention |
| Code Black | Acts of terror, active shooter, or bomb threat |
| All Clear | Incident resolved — resume normal operations |
| Hold | Pause all movement or activity until further notice |
| Go | Resume normal operations |
| Show Stop | Immediate halt of performance — emergency |
| Bravo | VIP or artist movement — clear the path |
Radio Protocol
Key your radio, wait one second, then speak. Use "Copy" to confirm receipt. Use "Say again" if you didn't hear. Keep transmissions under 10 seconds. No casual conversation on any channel. CH 1 is emergency only — never transmit on CH 1 unless directed by Production or Security.
Chain of Command
| Role | Responsibility | Radio |
|---|---|---|
| Executive Producer | Final authority on all production decisions | CH 3 |
| Site Director | Site-wide operations, infrastructure, site ops management | CH 3 / CH 4 |
| Technical Director | Audio, lighting, video oversight | CH 3 / CH 8 |
| Production Manager | Day-to-day production operations, crew coordination | CH 3 |
| Operations Manager | Access control, communications, credentialing, parking, logistics | CH 3 / CH 4 |
| Stage Manager | Stage calls, artist changeovers, cue execution | CH 7 |
| Public Safety Director | Security operations, crowd management, medical oversight, incident response | CH 2 |
| Venue Liaison | Venue-specific rules, building access, historic preservation | CH 3 |
| Artist Relations Manager | Artist coordination, green room, hospitality | CH 13 |
| Guest Services Manager | Guest assistance, ticketing support, ADA, lost & found | CH 14 |
| Food & Beverage Director | Bar operations, VIP table service, catering, concessions | CH 15 / CH 16 |
Contact Directory
| Contact | Phone / Email | Notes |
|---|---|---|
| Venue | ||
| Hialeah Park Casino | (305) 885-8000 | Main venue line — not for production use during event |
| Emergency Services | ||
| Police / Fire / EMS | 911 | Always call 911 for life-threatening emergencies |
| Hialeah Police (Non-Emergency) | (305) 687-2525 | Non-emergency police |
| Hialeah Fire Rescue | (305) 953-5400 | Non-emergency fire |
| Poison Control | 1-800-222-1222 | 24/7 hotline |
| Utilities | ||
| FPL (Florida Power & Light) | 1-800-468-8243 | Power outage reporting |
| Miami-Dade Water & Sewer | (305) 665-7471 | Water issues |
| Transit | ||
| Miami-Dade Transit | (305) 891-3131 | MetroRail, MetroBus schedules |
| Well-Being | ||
| Crisis Text Line | Text HOME to 741741 | 24/7 crisis support |
| SAMHSA Helpline | 1-800-662-4357 | Substance abuse & mental health |
Workplace Safety
Required Personal Protective Equipment
| Gear | Spec | Who |
|---|---|---|
| Hard Hat (ANSI Z89.1) | Type I, Class E or G | Rigging, stage build, overhead work |
| High-Vis Vest (ANSI 107) | Class 2 minimum | All crew during build/strike, parking, loading |
| Steel-Toe Boots (ASTM F2413) | Impact & compression rated | All crew during build/strike |
| Hearing Protection (ANSI S3.19) | NRR 25+ (plugs or muffs) | Audio crew, anyone near main PA |
| Safety Glasses (ANSI Z87.1) | Impact-rated | Rigging, carpentry, pyro (if applicable) |
| Work Gloves (ANSI 105) | Cut Level A2+ | Rigging, carpentry, scenic, power |
| Fall Protection (ANSI Z359) | Full-body harness + lanyard | Any work above 6 feet |
| Knee Pads | Comfort-rated | Cable runs, floor work, carpet install |
Workplace Safety Rules
- No work above 6 feet without fall protection. Period.
- Hard hats are mandatory in any active rigging or overhead work zone.
- Steel-toe boots required during all build and strike shifts.
- Hearing protection required within 25 feet of the main PA during tuning and show.
- No open-toe shoes, sandals, or loose clothing in production areas.
- Report all injuries — no matter how minor — to the Production Office immediately.
- Fire extinguishers must remain accessible at all times. Do not block, move, or obscure them.
- All electrical work must be performed by a licensed electrician. No exceptions.
- Forklift and boom lift operators must be certified. No unauthorized operation.
- Keep walkways, exits, and emergency equipment clear at all times. Zero tolerance.
Public Safety & Emergency Response
Emergency Procedures
- Call "Code Red" on CH 1 (Emergency) with your location and what you see.
- For fire: activate nearest fire alarm pull station if indoors. Attempt to extinguish only if trained and fire is small. Otherwise, evacuate.
- For severe weather (lightning, high winds): Production Manager initiates weather hold. Evacuate outdoor positions to Clubhouse or Casino.
- Stage Manager halts performance. Audio secures FOH and monitor consoles.
- Security initiates zone evacuation per the evacuation plan and directs guests to shelter or assembly.
- Do not shelter under trusses, stages, tents, or trees. Clubhouse and Casino are approved shelters.
- Nobody re-enters until Fire Department or Production Manager gives "All Clear" on CH 1.
Good to Know
Fire extinguishers (ABC) are every 75 feet. For weather: resume only after 30 minutes of no lightning within 10 miles.
- Call "Code Blue" on CH 1 (Emergency) with your location and nature of emergency.
- Do not move the patient unless they are in immediate danger.
- Clear the area — create space for medical responders.
- Send a runner to guide the medical team to the patient if location is hard to find.
- If the patient is unresponsive, begin CPR if trained. Locate nearest AED.
- Production Manager notifies Executive Producer. Stage Manager assesses whether show continues.
Good to Know
AEDs are located at: Command Center (Turf Lounge), Production Office, GA Entrance gate, VIP Entrance, and Medical (north station).
- Call "Code Yellow" on CH 1 (Emergency) with the affected system or structure and your location.
- Evacuate the immediate area around the damage or failure.
- Power & IT team (CH 5) assesses if electrical. Site Ops (CH 3) assesses if structural.
- Stage Manager halts performance if stage or rigging is involved.
- Security cordons off the affected area. No one enters until it has been assessed.
- Production Manager decides whether to repair, work around, or evacuate.
Good to Know
This includes power failures, generator issues, truss concerns, barrier failures, and major equipment malfunctions.
- Call "Code Orange" on CH 2 (Security) with your location and severity.
- Security deploys the crowd management team to the affected zone immediately.
- Stage Manager communicates with artists — request a crowd address if safe to do so.
- Open additional exit lanes if available. Security clears barriers as needed.
- Medical team stages near the surge zone for potential injuries.
- Production Manager evaluates whether to continue, pause, or stop the show.
Good to Know
Crowd density is monitored by CCTV and security spotters. Intervene early — do not wait for a crush.
- Call "Code Green" on CH 2 (Security) with your location and a description of the incident.
- Do not confront the suspect or individuals involved. Observe from a safe distance and note descriptions and direction of travel.
- Security team responds to the area. ODPO (Off-Duty Police) may engage if warranted.
- Preserve any evidence. Do not handle unknown substances, stolen items, or contraband.
- If a guest is in medical distress from substance use, also call "Code Blue" on CH 1.
- Production Manager notifies Executive Producer if the incident is significant.
- File an incident report with the Security Director before the end of your shift.
Good to Know
This covers theft, burglary, drug or substance trafficking, and any other illegal activity observed on site. Do not pursue suspects off-site — let law enforcement handle it. Narcan (Naloxone) is available at First Aid stations and with roving medical staff.
- Call "Code Purple" on CH 2 (Security) with your location and the nature of the issue.
- Approach the situation calmly and with respect. Do not escalate.
- Security and Guest Services will respond to mediate.
- If the issue involves a guest, offer to relocate them to a comfortable area.
- Document the incident and notify the Production Manager.
- Follow up with all parties involved to ensure resolution.
Good to Know
Every person on this site deserves dignity and respect. Handle with care.
- Call "Code Pink" on CH 2 (Security) with your location and the type of animal if you can identify it.
- Do not approach, touch, or attempt to capture the animal.
- Keep guests and crew at a safe distance. Security will cordon off the area if needed.
- If the animal is aggressive or venomous, also notify CH 1 (Emergency) and keep all personnel clear.
- Production Manager coordinates with local animal control if removal is required.
- Document the incident and monitor the area until the animal has been safely relocated or has left on its own.
Good to Know
Hialeah Park is home to resident wildlife including iguanas, birds, and occasionally raccoons. Most animals are harmless and will leave on their own. Do not feed wildlife at any time.
- Call "Code White" on CH 2 (Security) — do not broadcast details on open channels.
- The Security Director responds and makes contact with the agency officials.
- Do not obstruct or interfere with government officials.
- Production Manager and Executive Producer are notified immediately.
- All crew cooperate fully. Do not destroy, hide, or alter any documents or materials.
- Legal counsel is contacted. Operations continue unless directed otherwise by authorities.
Good to Know
This includes ICE, fire marshal, health department, ABC (alcohol), or any government agency arriving on site.
- Call "Code Black" on CH 1 (Emergency) — do not broadcast details on open channels.
- If you hear or see a threat: run if you can, hide if you can't run, and fight only as a last resort.
- The security team responds immediately. ODPO (Off-Duty Police) engages.
- Production Manager calls 911 immediately.
- Stage Manager initiates a show stop if a performance is active.
- Do not pull fire alarms — this can create dangerous crowd movement toward the threat.
- Hold all positions until Security or Law Enforcement gives "All Clear" on CH 1.
Good to Know
ODPO officers are on-site and armed. Do not interfere with law enforcement response. Follow their instructions without question.
- Production Manager or Security Director calls "Full Evacuation" on CH 1.
- Stage Manager halts all performance immediately — house lights up.
- Audio plays the pre-recorded evacuation announcement (loaded on show playback).
- Security opens all exit gates and directs guests to the Assembly Point (Parking Zone C).
- All crew assist with calm, orderly movement toward exits. Use your flashlight.
- Medical team stages at the Assembly Point for triage.
- Production Manager conducts a headcount of all crew at the Assembly Point.
- Nobody re-enters the venue until "All Clear" is given on CH 1 by Production Manager or Fire/Police.
Good to Know
The pre-recorded evacuation announcement is Track 99 on the show playback system. Stage Manager confirms with Audio before broadcast.
Emergency Resource Locations
| Resource | Location | Zone |
|---|---|---|
| AED Defibrillator | Command Center (Turf Lounge), Production Office, GA Entrance gate, VIP Entrance, Medical (north station) | All zones |
| First Aid & Medical | North station near food vendors, south station between VIP Dance Floor and VIP Clubhouse — EMTs + paramedics staffed | All zones |
| Fire Extinguisher (ABC) | Every 75 feet throughout footprint, every bar, kitchen, backstage, and electrical panel | All zones |
| Fire Alarm Pull Station | Every exit in Clubhouse + Casino | Indoor |
| Spill Kit | Each bar, cleaning staging, Production Office | Service/Ops |
| Narcan (Naloxone) | Medical stations + roving medical | All zones |
| Earplugs (free) | First Aid stations | All zones |
| Water Fountains | Located near most grandstand restrooms throughout the venue | All zones |
Evacuation Routes
| From | Route | Destination |
|---|---|---|
| Dance Floor (GA) | South through GA Entrance gate toward E 4th Ave | Parking Zone C |
| Grandstands (GA) | Descend nearest stairway to ground level, south toward E 4th Ave | Parking Zone C |
| VIP Dance Floor | West through VIP Entrance, south along venue perimeter | Parking Zone C |
| VIP Clubhouse | Nearest Clubhouse exit to exterior, south along venue perimeter | Parking Zone C |
| Casino | Nearest Casino exit per venue fire plan, south toward E 4th Ave | Parking Zone C |
| Turf Lounge (Crew) | Exit through Clubhouse Entrance, south along venue perimeter | Parking Zone C |
Assembly Point: Parking Zone C · EMS Staging: E 4th Ave entrance · Nobody re-enters until All Clear.
Fire Safety
| Item | Specification |
|---|---|
| Fire Extinguisher (ABC) | Every 75 ft, all zones (NFPA 10) |
| Fire Alarm Pull Station | Every Clubhouse + Casino exit (NFPA 72) |
| Emergency Lighting | All exits & corridors (NFPA 101) |
| Exit Signage | Illuminated, every exit (NFPA 101) |
| Flame-Retardant Materials | All drapes, scenic, tenting (NFPA 701) |
| Hot Work Permit | Required for any welding, grinding, cutting |
| Fire Watch | Assigned during build & strike (NFPA 51B) |
| Pyrotechnics | None permitted without separate permit & licensed operator |
Life Safety
| Item | Specification |
|---|---|
| GA Capacity | 7,500 (NFPA 102) |
| VIP Capacity | 2,000 (NFPA 102) |
| Backstage Capacity | 500 (NFPA 102) |
| Max Crowd Density (outdoor) | 2.5 persons/m² (NFPA 102) |
The Answers You Need — Guest FAQ
Every member of this team should be able to answer the most common guest questions confidently and accurately.
Doors open at 6:00 PM for all guests — GA, VIP, and VIP Table holders.
Canela B2B Fiin open at 6:00 PM. Kaz James takes over at 7:30 PM, followed by Carlita at 9:00 PM. Black Coffee headlines from 10:30 PM until 1:00 AM.
GA is 18+ and VIP is 21+. A valid government-issued photo ID is required for entry — no exceptions. Acceptable forms include a driver's license, passport, or state ID.
There is no formal dress code, but we encourage smart-casual attire. This is an outdoor event on racetrack grounds, so comfortable shoes are recommended. Stilettos and open-toe shoes can be challenging on grass and gravel surfaces.
You may bring a small clutch or bag (no larger than 12" × 6" × 12"). Clear bags are encouraged for faster entry. Sealed, empty reusable water bottles are welcome.
Sealed, empty reusable water bottles are welcome. Free water fountains are available near most grandstand restrooms.
This is a no re-entry event for GA and VIP guests — once you exit the venue, you will not be permitted to re-enter. Artists and touring parties may leave and return with their Liaison.
The rideshare loop is on E 32nd St and E 2nd Ave, eastbound only — no left turns. Have your driver follow signage to the designated drop-off zone. Follow the signs from the drop-off area to the entrance.
Yes. Guest parking is available in the main Hialeah Park lots. Enter via E 4th Ave. Parking attendants will direct you. Arrive early — lots fill up.
Yes. The main event takes place on the Racetrack Grounds, which is an outdoor venue. Some covered areas are available in the Clubhouse and Casino, but most of the experience is open-air. Check the weather forecast and dress accordingly.
Yes. ATMs are located inside the Casino building and near the Clubhouse entrance. Standard transaction fees apply.
Visit Guest Services adjacent to the VIP Entrance during the event. After the event, contact info@clubspace.com with a description of the lost item.
Find any staff member or security guard — they will call for medical support immediately. Medical stations with EMTs and paramedics are located on the north side of the footprint and between the VIP Dance Floor and VIP Clubhouse. AEDs and first aid kits are positioned throughout the venue.
Yes. ADA-accessible entrances, viewing areas, and restrooms are available. If you need accommodation, contact info@clubspace.com before the event or ask any staff member in a high-visibility vest on-site.
Professional cameras, drones, GoPros, and recording equipment are not permitted. Phone cameras are welcome for personal use.
Yes. Designated smoking areas are located near the parking lot perimeter. Smoking is not permitted inside any building or in the GA or VIP areas.
Prohibited items include: weapons or sharp objects, illegal substances, outside food or beverages, professional cameras or recording equipment, drones, laser pointers, fireworks or flares, large bags or backpacks, chairs or blankets, glass containers, and any item deemed a safety risk by security.
Our trained staff and security team will assess the situation compassionately. Guests who are visibly over-served will be offered water, a seat in a monitored area, and assistance arranging a safe ride home. Beverage service will be paused for that individual. We prioritize safety and dignity. Note: alcohol service is limited to guests 21+ with valid ID.
GA (18+) gives you full access to the Dance Floor, Grandstands, and all GA bars and amenities. VIP (21+) includes everything in GA plus access to the VIP Clubhouse and VIP Dance Floor with premium bars, elevated viewing, and dedicated restrooms. VIP Table holders receive a reserved table, bottle service, and a dedicated server.
VIP Table holders receive a reserved table in the VIP Clubhouse with bottle service. Your dedicated server will be introduced upon arrival. Minimum spend requirements apply per your booking confirmation. Doors open at 6:00 PM.
Visit Guest Services adjacent to the VIP Entrance. Bring your ID and ticket confirmation — they can issue a replacement. A replacement fee may apply.
Visit Guest Services with your photo ID. They can look up your ticket and issue a replacement wristband. We recommend screenshotting your ticket in advance as a backup.
No. GA tickets do not grant access to VIP areas. You can meet your friends in the GA areas — your VIP credential gives you access to both GA and VIP.
Additional Information
Contact
General inquiries: info@clubspace.com
Venue: Hialeah Park Casino · 100 E 32nd St, Hialeah, FL 33013
Venue phone: (305) 885-8000
Crew Intel
The Production Office is in the Turf Lounge on the ground floor of the VIP Clubhouse, accessible through the Clubhouse Entrance. The Command Center is in the same room. The Production Office handles admin, crew services, and radio distribution. The Command Center is separate and restricted to Core credential holders and public safety leadership.
Radios are distributed at the Production Office during check-in. Return your radio to the Production Office at the end of your shift or at strike. You are responsible for your assigned radio.
Network: BCProduction · Password: coffeeBlack!! — Do not share with guests. This is a production network — not for streaming.
No. This production does not offer craft services. Plan your own meals and snacks. Food vendors will be available on the north side of the footprint during show hours.
Production and crew staff park in Zone B via E 4th Ave. Executive staff park in Zone A. Follow signage to your assigned zone and display your parking pass on the dashboard.
Call or text your department head immediately. If you cannot reach them, call the Production Office at the number on your call sheet.
Report all injuries — no matter how minor — to the Production Office immediately. If it's an emergency, call "Code Blue" on CH 1 (Emergency).
No. Personal guests are not permitted in production areas. If someone needs to visit, they must be credentialed through the Production Office in advance.
The show is outdoor and proceeds in light rain. In severe weather (lightning, high winds), the Production Manager will call a weather hold or evacuation. Follow instructions on CH 1 (Emergency).
Your shift ends when your department head releases you. Show day is a full-day call. Strike crew should expect to work until the site is clear.
The Clubhouse second-floor lounge is available as a break area for crew. It's climate-controlled and has seating. Please keep it clean.
Disclose any relevant medical information to the Production Office and your department head confidentially. Medical stations have EMTs and paramedics on-site from load-in through strike.